Updated returns policy

Kika Sport Returns, Exchanges & Defects Policy

At Kika Sport, we want you to be satisfied with every purchase. Please read the below carefully, as our policy differs between Retail Clothing and Teamwear / Community Bulk Orders.

1) IMPORTANT: We Do Not Offer Refunds

Kika Sport does not provide refunds for change of mind, incorrect choice, or general returns.

Where a remedy is required for a genuine fault (defect), we will provide store credit, repair, replacement, or exchange in line with the process below.

A) Retail Clothing Department (Off-the-shelf items)

Change of Mind

  • No returns for change of mind.

  • Please choose carefully, as we do not accept returns simply because you no longer want the item.

Incorrect Size / Wrong Item Received

  • Incorrect sizes are exchange only (no refunds).

  • If you received the wrong item, we will correct this as a priority.

Timeframe:

  • Exchange requests for wrong items or incorrect sizes must be submitted within 14 days of receiving your order.

Final Sale Items

  • Final Sale items are final and cannot be returned for a refund, exchange, or store credit except where the item is defective.

B) Teamwear / Community Bulk Orders (Custom / Program Orders)

Teamwear and community bulk orders are custom/program-based and are supplied under the terms agreed in the relevant teamwear/bulk order agreement.

Change of Mind / Size Changes

  • No returns, refunds, or change-of-mind exchanges on teamwear/custom bulk orders.

  • Size selection is the responsibility of the customer/team at ordering stage (including any sizing guidance provided).

Defects / Manufacturing Issues

We will assess and support a replacement/exchange where the product is:

  • Defective, or

  • Not up to manufacturing standards (materials, construction, print/embroidery quality).

Wear, Misuse, or Damage After Use

Teamwear items will not be replaced or exchanged where the issue is caused by:

  • Wear and tear,

  • Incorrect washing/care,

  • Misuse,

  • Damage after use, or

  • Any condition inconsistent with normal intended use.

Kika Sport may request photos and/or the item to be returned for inspection before approving a remedy.

Executive Committee Approval Required (Club Orders)

For all teamwear/community bulk orders connected to a club, association, or organisation, the player or staff member must first raise the issue with their club Executive Committee (or nominated uniform/teamwear coordinator) before contacting Kika Sport.

  • All return/exchange/defect requests must be submitted by the Executive Committee/uniform coordinator (not individual players/staff), unless otherwise agreed in writing.

  • The committee will confirm eligibility under the bulk order agreement and provide Kika Sport with the required details (order number, photos, affected items, and approval to proceed).

  • Requests lodged directly by individual players/staff may be redirected back to the club Executive Committee for confirmation.

Defective Items (Retail Clothing + Teamwear)

Defect Claim Timeframe

  • Defective items can be submitted within 14 days of receiving your goods (14-day defects policy).

Eligibility Requirements (for assessment)

To be eligible for a return assessment, items must be:

  • In the same condition as received (where reasonable for inspection),

  • Unworn and unused (for retail exchanges), and

  • With original tags attached (retail), and

  • In original packaging where possible, and

  • Accompanied by proof of purchase (receipt/order number).

Note: For teamwear defect claims, we may still assess items even if tried on, but we will not approve claims where wear/misuse is evident.

How to Lodge a Return / Exchange Request

To start the process, contact us by pressing Call Now or using the Live Chat widget on our website.

Our team will:

  • Review your request,

  • Confirm whether it is approved,

  • Provide return instructions and the correct return address.

We do not accept returns that are sent back without prior approval.

Store Credit (No Refunds Policy)

  • Where a defect claim is approved, we will issue store credit or provide an exchange/replacement as appropriate.

  • Refunds are not provided.

If your return was accepted more than 7 business days ago and you still haven’t received your store credit, please contact us via Call Now or Live Chat.

Shipping Damage / Carrier Issues

If your parcel arrives damaged, please contact us immediately with photos of:

  • The outer packaging,

  • The shipping label,

  • The damage to the item.

Where damage occurred in transit, you may also need to contact the carrier, as responsibility can transfer once goods are shipped and handed to the carrier.

Damages & Issues (Wrong Item / Faults)

Please inspect your order upon arrival. If the item is defective, damaged, or incorrect, contact us immediately so we can assess the issue and make it right.

Thank you for choosing Kika Sport. We value your satisfaction and are committed to providing the best shopping experience possible.