Custom team apparel for clubs, schools, businesses and community groups across Australia
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Refunds and Returns

This policy applies to purchases from Tonga Capital Pty Ltd (ABN 76 667 032 251), trading as Kika Sport, through our Australian site. Our commercial exchange conditions are additional to, and do not restrict, your statutory rights.

Faulty goods, incorrect supply and other guarantee failures

The Australian Consumer Law (Schedule 2 to the Competition and Consumer Act 2010) protects goods that are faulty, unsafe, not as described or otherwise fail a consumer guarantee. For a major failure you may choose a refund or replacement, or keep the goods and seek compensation for their reduced value. For a minor failure we may first provide a free repair, replacement or refund within a reasonable time. If the failure is not remedied within a reasonable time, further rights may arise. Compensation for reasonably foreseeable loss or damage may also be available.

We may reasonably assess a claim, but cannot require you to accept store credit instead of a refund to which you are entitled. Statutory rights also apply to custom, personalised, teamwear, bulk and sale goods. A size or item supplied incorrectly by us is not treated merely as a change of mind.

Retail clothing: voluntary exchanges

For off-the-shelf retail clothing, we do not accept change-of-mind returns for a refund. A customer-selected incorrect size or wrong selection may be exchanged only if you contact us within 14 days of receiving the goods and obtain return approval. For these voluntary exchanges the goods must be unused, unworn and unwashed, with tags attached and original packaging. Final-sale items are excluded from voluntary exchanges. These restrictions never remove consumer-guarantee rights, including for defective sale goods.

Teamwear, community, bulk and custom programmes

We do not offer voluntary change-of-mind refunds or size-change exchanges for made-to-order, personalised, teamwear, community or bulk programme orders. Please check size selections, artwork, spellings, numbers and quantities carefully before approval. Customer selection errors are distinct from goods that do not match the approved order or fail consumer guarantees. Manufacturing issues will be assessed for an appropriate remedy, including replacement or exchange where suitable, without restricting any right to a refund.

For a club order, please initially coordinate the request through the club Executive Committee or nominated uniform coordinator so the order can be identified. This administrative process does not prevent an individual consumer from raising or exercising statutory rights directly with us.

How to request assistance

Use Contact us with reasonable proof of purchase, order details, a description of the issue and, where practical, photographs. Please report apparent defects promptly, preferably within 30 days of receipt, so we can investigate efficiently. This is a request for prompt reporting, not a deadline or limit on consumer-guarantee rights; those rights can continue for a reasonable period beyond 30 days.

Please contact us before posting goods so we can provide instructions. Prior approval, photographs, original packaging, unused condition or tags are not prerequisites to a statutory remedy. If a fault is confirmed, we will meet reasonable return costs as required by law; contact us about collection where goods cannot easily be returned. Refunds due under consumer law are normally made using the original payment method unless otherwise agreed.

Wear, care and delivery damage

Normal wear, misuse or washing contrary to care instructions does not itself establish a manufacturing defect. We will assess the circumstances fairly; this does not exclude rights where goods lack reasonable durability or have another guarantee failure.

If an order arrives damaged, is missing or appears lost in transit, contact us rather than relying solely on a claim against the carrier. Where we arrange delivery, we remain responsible for our obligations under consumer law and will work with the carrier to investigate and provide any remedy owed.

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Performance Team Tee preview in navy and teal

The online kit designer is coming soon. In the meantime, request a quote with your local Kika Sport sales representative.

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