Custom team apparel for clubs, schools, businesses and community groups across Australia
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Shipping Policy

This policy covers Australian-site orders from Tonga Capital Pty Ltd (ABN 76 667 032 251), trading as Kika Sport. Prices are in Australian dollars (AUD).

Dispatch location and processing

Goods are dispatched from Central Coast NSW, Australia, Monday to Friday, excluding NSW public holidays. In-stock retail orders received before 2 pm on a business day (NSW local time) are usually dispatched the same day. This is an estimate, not a guarantee. Mondays and peak periods, including Christmas and sales, may require additional processing time.

Custom and teamwear orders require artwork, roster and size approval and production before dispatch. Production and delivery estimates are provided with your quote or order confirmation. The retail same-day dispatch estimate does not apply to made-to-order goods. The agreed balance is payable before delivery.

Australian delivery services and estimates

Australia Post standard and express services are available as offered for your order. After dispatch, standard delivery is estimated at 5–10 business days and express at 2–5 business days, depending on location. These estimates exclude processing and production time. Remote destinations, public holidays, peak volumes and service disruptions can affect transit. Express postage does not shorten custom production time.

Shipping charges and available services will be disclosed at checkout or in your quote before acceptance. Tracking details are emailed after dispatch. If you do not receive tracking or the shipment appears delayed, use Contact us.

Delivery details and problems

Please provide a complete, valid delivery address and advise us promptly of errors. We may not be able to change an address after dispatch. Where an incorrect address supplied by you causes a return or re-delivery, we will discuss any reasonable additional cost before arranging it. This does not exclude our responsibility for our own errors or your rights under consumer law.

If goods are damaged, lost, missing or unreasonably delayed, contact us with the order and tracking details and any available photographs. Where we arrange delivery, we remain responsible for our obligations under the Australian Consumer Law and will work with the carrier to investigate and provide any remedy owed. Carrier estimates and disruptions do not remove your statutory rights.

International destinations

International delivery is subject to destination and service availability confirmed before you order. Australian domestic transit estimates do not apply internationally; international estimates will be provided for the relevant destination. Customs clearance may add time. Unless expressly included in your quote or checkout total, import duties, local taxes and customs or clearance fees charged by the destination country are the recipient’s responsibility. Any known charges we collect will be disclosed before acceptance.

Prices, GST and related policies

Australian consumer prices include applicable GST (10% on taxable supplies). Shipping charges and the total payable are disclosed before purchase. Where a tax invoice is required, it will identify Tonga Capital Pty Ltd and ABN 76 667 032 251. See our Refunds and Returns and Terms of Service for further information. Nothing in this policy excludes consumer guarantees.

Coming soon

Design your kit

Performance Team Tee preview in navy and teal

The online kit designer is coming soon. In the meantime, request a quote with your local Kika Sport sales representative.

Customer care

Track your order

Enter your order number and submit your request.

Australia

Quotes

Get a quote

Call us, or send your request below and a member of the team will be in touch.

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Online stores

Enquire about an online store

To set up a private online merchandise store for your club, school, business or group, call us and a member of the team will assist you.